Systems Administrator • DevOps-track

Systems Administrator

I keep infrastructure and access running cleanly day to day, and I'm moving into more of the DevOps side — automation, and the systems that engineering owns.

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Summary

Systems Administrator at Fixter with 6 years' background in Linux infrastructure, hosting, and automation from THG Ingenuity — progressing from an infrastructure apprentice through to Cloud & Infrastructure Engineer. Calm under pressure, thorough with documentation, and collaborative across teams.

Experience

Systems Administrator

Fixter · Aug 2026 – Present

  • New starter and leaver processing, device fleet management across six countries, and access provisioning for internal systems and databases.
  • GDPR request handling and security/compliance reviews.
  • Moving into a broader DevOps remit — automation and infrastructure work.

Cloud & Infrastructure Engineer

THG Ingenuity · Nov 2021 – Mar 2026 (4 yrs 5 mos)

  • Provided L3 technical support across bare metal, VPS, and cloud hosting platforms, as an escalation point for critical incidents and VIP clients.
  • Built a real-time support operations dashboard aggregating tickets from three platforms with role-based access control and a two-tier caching architecture (40x performance improvement).
  • Designed an automated out-of-hours paging system with four escalation tiers, deduplication, and audit logging for 19 VIP clients.
  • Automated Zabbix agent deployment across 500+ servers via Ansible.
  • Implemented disaster recovery with 60-second replication between two data centres, with documented cutover/failback procedures.
  • Experienced with VMware, vCloud Director, OpenStack, Ansible, Chef, and StackStorm.

Hosting Support Engineer

THG Ingenuity · Sep 2020 – Nov 2021 (1 yr 3 mos)

  • Senior technician and escalation point for complex hosting issues, working closely with the development and billing teams.
  • Provided technical support across shared hosting, VPS, and dedicated servers; contributed to hosting knowledge base documentation.

Infrastructure Technician Apprentice

THG Ingenuity · Aug 2019 – Sep 2020 (1 yr 2 mos)

  • Provided technical support via phone, email, and live chat; maintained hosting process documentation.
  • Passed Level 3 Infrastructure Technician apprenticeship.

Selected Projects

  • Support Dashboard – Unified ticket aggregation platform, 3 platforms into one view, 40x faster response times. Details →
  • VIP Alerting & OOH Reporting – Automated four-tier escalation for 19 VIP clients. Details →
  • Zabbix Automation – Agent deployment across 500+ servers via Ansible. Details →
  • Pingdom to Zabbix – Unifies external uptime checks with internal telemetry. Details →
  • iptables-management-script – Safer firewall updates with backups and quick rollback. Details →
  • ip-lookup – Fast CLI lookups for IP geo/DNS data. Details →
  • cPanel Migration Tool – Clear logging and low-downtime account transfers. Details →

Education & Certifications

  • Actively studying towards RHCSA/RHCE (self-directed; labs and Udemy courses).